Slöjd-Detaljer’s Privacy Policy

For Slöjd-Detaljer, it is important to be meticulous and professional in all handling of personal data. Slöjd-Detaljer is the controller for the processing of personal data that is handled and stored by us and our business partners. It is our aim that you shall feel assured that your personal privacy is being respected and that your personal data is being processed correctly. We assume responsibility for ensuring that personal data processed by Slöjd-Detaljer is only used for its intended purposes and is protected against unauthorised access. All processing of personal data within Slöjd-Detaljer takes place in accordance with the EU’s General Data Protection Regulation (GDPR), which comes into force as of 25 May 2018.

This policy explains when and why we collect and save personal data, how we use it, how we store it securely and how long we save your personal data. This Privacy Policy is applicable when you buy products from us and in connection with marketing and customer contacts for the purpose of providing information and maintaining a business relationship with you as our customer.

Please note that we have a separate policy describing how we handle cookies. You can find out more about this under the Cookies Policy.

Collection of personal data

When you visit our website, log into your account, make a purchase, take part in a competition, interact with us in social media, forums, chat sites and other channels available, or apply to work for us, we collect personal data by concluding an agreement and/or obtaining consent. The personal data collected consists of name, address, postal address, personal ID number, email address, phone number, ID information and information about your purchasing and transaction history. Slöjd-Detaljer may also collect technical data about the devices you use to access Slöjd-Detaljer’s digital channels, including IP address, type of browser and cookie information.

When you pay with a debit or credit card, you are always passed on to our business partners: Dibs for online purchases and Pulsen/Nets for in-store purchases. Card details are sent encrypted in a secure way, we never store any card details.

Use of personal data

The personal data we collect from you is used to:

  • Make your experience with us personal and to meet your personal needs.
  • Provide adapted information.
  • Improve our website.
  • Improve our customer service to meet your need for help.
  • Contact you by email.
  • Manage a competition, give you special offers or conduct a customer survey.
  • Deliver goods to the correct address.
  • Issue invoices and follow up on payments.

We are the controller of personal data and handle your data in accordance with GDPR. This means, among other things, that we make sure that we:

  • Have a clear purpose.
  • Have a legal basis.
  • Protect the data.

The personal data will be processed by us only for as long as there is a need to fulfil the purposes of processing or to perform Slöjd-Detaljer’s legal obligations.

Security

Slöjd-Detaljer is the only party that owns the personal data collected on our website and when you submit your personal data to us in any other way. Your personal identifiable information will never be sold, exchanged, transferred or passed on to any other company or person for any purpose without your consent. This is only done when it is required in order that we are able to deliver your goods, make a payment or fulfil a request from you.

We do not sell or transfer personally identifiable information to external parties. This is only done to trusted third parties that help us to run our company, website and payments, and with the requirement that these parties give their approval to keeping the information confidential and secure. Companies that handle personal data on behalf of Slöjd-Detaljer always sign an agreement with us in order to guarantee that there is also a high level of security for your personal data with our business partners.

Information protection

Slöjd-Detaljer prioritises a high level of security for your personal data and takes suitable technical and organisational security measures in order to protect your personal data from unauthorised access, modification, distribution or destruction. Only employees who have to perform a specific job, such as invoicing or customer service, are given access to personally identifiable information. The servers that store personally identifiable information are stored in a secure environment.

Digital communication channels

We use your personal data digitally in order to be able to send you information about your order in accordance with the performance of agreements. With your consent, you can also be kept updated about what is happening at Slöjd-Detaljer and receive special offers. If you no longer wish to receive information that has nothing to do with your order, you can quickly unsubscribe using an attached link.

Right to information and right to make a complaint

On the condition that you do not have an order in progress or an unsettled invoice, you have the right at any time, in accordance with the content of GDPR, to request access to the personal data being processed about you, to have incorrect personal data rectified and for Slöjd-Detaljer to stop processing and to erase your personal data, for the processing of your personal data to be restricted, to exercise your right to data portability and to object to the processing of personal data. If necessary, contact customer service at Slöjd-Detaljer.

You also have the right at any time to make a complaint to the appropriate supervisory authority if you believe that your personal data is being processed in breach of applicable personal data legislation.

Changes to this Privacy Policy

Slöjd-Detaljer may make changes to this policy. The most recent version of the Privacy Policy is always available on our website.